Terms of Service
These Terms of Service govern your use of the FYLUMELISSE website and your purchase of products through our online store.
Throughout these Terms, “FYLUMELISSE,” “we,” “us,” and “our” refer to [Legal Business Name]. “You” and “your” refer to any person who accesses our website or purchases our products.
By visiting our website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.
Do not use the website or place an order if you do not agree to these Terms.
1. Eligibility
You must be at least the age of legal majority in your place of residence, or have the permission and supervision of a parent or legal guardian, to use this website or place an order.
You agree to provide current, complete, and accurate information when using our website or completing a purchase.
2. Online Store
Our online store is hosted using the Shopify commerce platform.
Shopify and other service providers help us operate the website, process transactions, manage orders, analyze store performance, and provide related services.
3. Products and Services
We make reasonable efforts to describe and display our products accurately.
Product colors, packaging, size, appearance, and other characteristics may vary slightly from online images due to lighting, photography, manufacturing updates, screen settings, or product-batch variations.
We may:
- Modify or discontinue a product
- Limit quantities available for purchase
- Restrict sales by person, household, region, or jurisdiction
- Correct product descriptions, prices, promotions, or availability
- Refuse or cancel an order where reasonably necessary
Product availability is not guaranteed.
4. Cosmetic and Skincare Information
Product descriptions and website content are provided for general informational purposes.
Unless expressly stated otherwise, our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent disease or medical conditions.
Results may vary by individual.
Customers are responsible for reviewing product ingredients, warnings, instructions, and suitability before use.
Perform a patch test before using a new skincare or cosmetic product. Stop use and seek appropriate professional advice if irritation, discomfort, or an adverse reaction occurs.
5. Orders
Submitting an order is an offer to purchase products from us.
We reserve the right to accept, reject, limit, or cancel an order where permitted by law, including where:
- A product is unavailable
- Payment cannot be authorized
- Information provided is incomplete or inaccurate
- We identify suspected fraud or unauthorized activity
- A pricing, inventory, or product-description error occurred
- Shipping restrictions apply
An automated order-confirmation email acknowledges that we received your order. It does not necessarily mean that the order has been accepted.
6. Prices and Payments
Prices are shown in the currency displayed on the website.
Applicable shipping fees, taxes, duties, and other charges will be displayed at checkout when available.
You agree to provide valid payment information and authorize us and our payment providers to charge the total amount shown at checkout.
Your bank or payment provider may impose additional charges, including currency-conversion or international-transaction fees.
7. Pricing and Information Errors
We may correct typographical errors, inaccuracies, omissions, pricing errors, promotional errors, or inventory errors at any time.
Where an error affects an order already submitted, we may contact you with the option to confirm the corrected order or cancel it for a refund.
8. Promotions and Discount Codes
Promotions, gifts, discount codes, and special offers may be subject to separate conditions.
Unless otherwise stated:
- Promotions are available for a limited time
- Discount codes cannot be combined
- Discounts cannot be applied retroactively
- Promotional items have no cash value
- Returned orders may no longer qualify for the original promotion
- We may modify or withdraw promotions where permitted by law
9. Shipping and Delivery
Shipping availability, processing times, delivery estimates, customs information, and related conditions are described in our Shipping & Delivery Policy.
Delivery dates are estimates unless we expressly state otherwise.
You are responsible for providing a complete and accurate delivery address.
10. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Nothing in these Terms limits consumer rights that cannot legally be excluded or restricted.
11. Accounts and Passwords
You may be able to create a customer account.
You are responsible for:
- Keeping your login information confidential
- Restricting access to your account
- Providing accurate account information
- Notifying us promptly of suspected unauthorized access
We may suspend or close accounts used for fraudulent, abusive, unlawful, or prohibited activity.
12. Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent purposes
- To violate applicable laws or third-party rights
- To submit false or misleading information
- To distribute malware, viruses, or harmful code
- To interfere with website security or operation
- To collect information about others without authorization
- To impersonate another person or organization
- To engage in scraping, automated extraction, or unauthorized data mining
- To make fraudulent purchases or chargeback claims
- To reproduce or exploit website content without authorization
13. Intellectual Property
The website and its content—including the FYLUMELISSE name, logos, graphics, photographs, product descriptions, designs, text, videos, and website layout—are owned by or licensed to us and are protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes only.
No content may be copied, reproduced, distributed, modified, sold, or commercially exploited without prior written permission.
14. Reviews and User Content
When you submit a review, image, comment, testimonial, or other content, you confirm that:
- You have the right to submit it
- It is truthful and based on genuine experience
- It does not violate laws or third-party rights
- It is not defamatory, misleading, abusive, or obscene
- It does not contain malware or unauthorized advertising
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content in connection with our business, marketing, and website operations, subject to applicable law.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, social-media platforms, applications, or other services.
We are not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of third-party services may be subject to separate terms and privacy policies.
16. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.
Nothing in this section excludes warranties or rights that cannot legally be excluded.
17. Limitation of Liability
To the fullest extent permitted by law, FYLUMELISSE and its owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products.
Our total liability relating to an order will not exceed the amount paid for the relevant order, except where applicable law requires otherwise.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
19. Termination
We may suspend or terminate access to the website where we reasonably believe that a user has violated these Terms, engaged in fraud, created a security risk, or acted unlawfully.
Terms that are intended to continue after termination will remain effective.
20. Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
21. No Waiver
Our failure to enforce a provision does not waive our right to enforce it later.
22. Governing Law
These Terms are governed by the laws of [Country/State of Business Registration], without unlawfully limiting any mandatory consumer protections available in your place of residence.
23. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date. Where legally required, we will provide additional notice.
24. Contact Information
Questions about these Terms should be sent to:
Email: [support@fylumelisse.com]