Shipping & Delivery Policy
Thank you for shopping with FYLUMELISSE.
This policy explains our order-processing, shipping, tracking, and delivery procedures.
1. Order Processing
Orders are generally processed within [1–3 business days] after payment authorization.
Business days exclude weekends and public holidays.
Processing may take longer during:
- Product launches
- Promotional periods
- Public holidays
- Severe weather
- Periods of unusually high demand
- Address or payment verification
Orders containing preorder or backorder products may be shipped according to the estimated availability date shown on the relevant product page.
2. Shipping Destinations
We currently ship to [Worldwide].
Shipping availability may depend on the product, destination, local restrictions, and carrier service.
We reserve the right to decline or cancel orders that cannot legally or reasonably be delivered to the selected destination.
3. Shipping Rates
Shipping rates are calculated and displayed at checkout based on factors such as:
- Destination
- Package weight and dimensions
- Order value
- Selected delivery service
- Available carrier rates
Free shipping may be available on eligible orders over [US$XX], after discounts and before applicable taxes, unless otherwise stated.
4. Tracking Information
When your order ships, we will send a shipping-confirmation email containing available tracking information.
Tracking may take [24–72 hours] to update after the package has been transferred to the carrier.
5. Customs Duties and Import Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Handling charges
- Local administrative fees
Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
We do not control the amount of customs charges or the time required for customs clearance.
Refusal to pay customs fees may result in the shipment being returned, abandoned, or destroyed. Any refund will be handled according to applicable law and our Return & Refund Policy, after deducting eligible shipping, customs, return, or handling costs where permitted.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Recipient name
- Building or apartment number
- Street address
- City
- State, province, or region
- Postal code
- Country
- Telephone number
Contact us immediately if you discover an address error.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
7. Failed Delivery and Unclaimed Packages
A delivery may fail because of:
- An incorrect or incomplete address
- The recipient being unavailable
- Refusal of delivery
- Unpaid customs charges
- Failure to collect the package
- Carrier-access restrictions
If a package is returned to us, we will contact you where possible.
Additional shipping charges may apply if you request redelivery.
8. Delayed Packages
Delivery delays may occur due to:
- Carrier disruptions
- Customs inspections
- Severe weather
- Public holidays
- High shipping volumes
- Natural disasters
- Labor disruptions
- Transportation interruptions
- Government or regulatory action
Where legally required, we will notify you of a material shipping delay and provide available options.
9. Lost Packages
Contact us if your tracking information has not updated for more than [7 business days] or if the package appears to be lost.
We may open an investigation with the carrier.
Carrier investigations can require additional time, and we may need your cooperation or documentation.
10. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
- Check the entire delivery area.
- Ask household members, neighbors, or building staff.
- Review delivery photographs or carrier notices.
- Contact the carrier directly.
- Allow an additional 24–48 hours.
Please notify us within [7 days] after the recorded delivery date if the package remains missing.
11. Damaged Packages
If your package arrives visibly damaged, photograph the shipping box, label, packaging, and products before discarding anything.
Contact us within [48 hours] at [support@fylumelisse.com].
12. Split Shipments
Products from the same order may occasionally be shipped separately.
When this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees unless agreed in advance.
13. Contact Us
For shipping and delivery support, contact:
Email: [support@fylumelisse.com]